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HDFC Home Loan Customer Care

HDFC  Home Loan Customer Care:

HDFC has special customer care for home loans. Both new customer and existing customer can avail this facility to throw your queries and complaints on HDFC home loans. HDFC home loan customer care is reachable by 6 ways. You can write directly to the head office or contact the branches. You can also call the HDFC home loan customer care phone number. You can also reach them by SMS. There is a form in the website where you can lodge your complaint or your query related to home loans. If the solution provided by all the other customer care is not satisfied, you can go for grievance redressal option where you can escalate up to 3 levels.

HDFC  Home Loan Customer Care - Corporate Office /Head office:


HDFC House,
H T Parekh Marg, 165-166,
Backbay Reclamation, Churchgate,
Mumbai - 400 020.

Working Days - Monday to Friday

Working Hours - 9:30 am to 5:15 pm

For HDFC Home Loans in Mumbai -  Tel: +91 (22) 66636000

For HDFC Home Loans in Other Cities - please Click here

HDFC  Home Loan Customer Care - Branches:

You can also contact the branches nearby you for your home loan queries and complaints.

You can locate your nearby branch by visiting the following link - https://www.hdfc.com/branch-locator.

HDFC  Home Loan Customer Care Phone numbers:

Take the phone number of your city and call them with your queries or complaints.

City HDFC home loan customer care Phone number
Ahmedabad +91 (79) 66307000
Bhubaneswar +91 (674) 2395060
Bengaluru +91 (80) 41183000
Chandigarh +91 (172) 3989123
Chennai +91 (44) 28599300
Coimbatore +91 (422) 4301100
Dehradun 18604204222
Hyderabad +91 (40) 66475001
Jaipur +91 9875088888
Kochi +91 9387766666
Kolkata +91 (33) 6655 6655
Lucknow +91 (522) 3989123
Madhya Pradesh +91 (731) 4433333
Mumbai (Deposits) +91 (22) 67546060
(Home Loans)
+91 (22) 66636000
Nagpur +91 (712) 2566000
Nashik +91 (253) 6606000
New Delhi +91 (11) 41115111
Pune +91 (20) 25505000
Raipur +91 (771) 4243100
Surat +91 (261) 6711800
Thiruvananthapuram +91 9995998000
Vadodara +91 (265) 2308400

HDFC  Home Loan Customer Care through SMS:

For information on Home Loans:


How to contact the HDFC Home Loan Customer Care by writing?

1. Visit the link https://www.hdfc.com/write-to-us/complaints?submode=HDB_WEBSITE.

2. Select the customer type. There are 2 options. One is New and another one is Existing.

Choose 'New' if you are a new customer and choose 'Existing' if you are an existing customer.

3. Select the appropriate complaint type. Please note that the complaint type includes the queries too. So, just browse through the available options to select the query type or complaint type. Select the right type to get your query or complaint processed easily.

Types of Complaint:

  • Loan application.
  • Loan sanction.
  • Loan documentation
  • Accounting queries
  • Loan repayment
  • Document release
  • Behavioral issues
  • HDFC deposits
  • General queries
  • Loan disbursements.

4. Enter your email id.

5. Enter your name.

6. Enter your address.

7. Enter the contact number.

8. Enter the complaint description in the complaint field.

9. Enter the 'Service branch' from the dropdown.

Available options:

  • PUNE
10. Enter the characters shown in the image.

11. Click on the submit button.

HDFC personal loan customer care toll free number is not available.

How to contact the HDFC Home Loan Customer Care - Grievance Redressal?

There are totally 3 levels for Grievence Redressal. First one is Business Head. Next is Managing director and next is National Housing Bank.

If you are not satisfied with the solutions provided by the other customer care options, you can leave your complaint directly to the business heads at https://www.hdfc.com/grievance-redressal.

1. Select the country.

2. Select the state.

3. Select the city.

You will be shown the address of the business head.

If you are not satisfied by the solution given by business head, you can follow the next options as given in the page.

To write to business head:

You can click the link - 'Write to Us' under Level 2 and register your complaint.

Alternatively, the customers may write to the Managing Director at:

The Managing Director,
HDFC House, H T Parekh Marg, 165-166,
Backbay Reclamation, Churchgate,
Mumbai- 400020.
Please mention "Grievance Redressal" on the top of the envelope.

The next level is National Housing bank. This is level 3.

National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell),
4th Floor, Core-5A,
India Habitat Centre,
Lodhi Road,
New Delhi - 110003.

Hope the article  on 'HDFC Home Loan Customer Care' is useful for you. If you find any of the information is outdated, please leave a comment in the comment section to update the post.

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